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Right click the printer, then click Printer Properties. Go to Control Panel and click Devices and Printers. Take note of the USB port number at the end of the value. Click the dropdown and select Device Instance Path. Right click the printer and click Properties. If the printer is not detected, try a different USB cable or another USB port on your computer. Look for Printers and click the right arrow sign to expand.Ĭheck and make sure that the printer is on the list. Under Device Manager, click View, then click Show hidden devices. On Windows computer, go to Control Panel and click System then select Device Manager. Go to the Computer's Device Manager to determine if the printer is detected by the Windows computer, and capture the USB port number. Verify if the computer detects the USB printer. You can also use a different USB port in your computer to ensure good connection.

Note: It is NOT Recommended to use any peripheral between printer and computer such USB hub, switch, splitter. Ensure that the USB Type A cable connector is directly and properly connected to the computer.Make sure that the cable is connected to the USB port and not the Ethernet port. Note: It is a common mistake to plug the USB Type B cable to the Ethernet port. Make sure that the USB Type B cable connector is connected to the USB port at the back of the printer properly and directly.